“One of the first leadership books that integrates both the Western and Asian perspective, which brings to light the important personal aspects of leadership that are so often overlooked or actively ignored. The book shows us what leaders need to be, not just what they need to know.”

"Rich in wisdom and practical advice, Dr Cheng's book is certainly a valuable resource for anyone who wants to grow professionally and personally."

"Peter combines his many years of experience in the field with anecdotes and best practices and distils them into this practical and easy-to-read book. An essential for those seeking to take customer service to the next level."