Our Books

Real®Service: The Essentials to Building Authentic Relationships with Customers
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Authored by Dr. Peter Cheng, Real Service is a comprehensive and practical guide to the various behaviours at an individual, team and organisational level that impact the quality of service, angled from the holistic point of view of organisation development. Supported by behavioural psychology concepts, this book is for individual service providers and organisations that wish to revolutionise the way they serve customers daily.
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