Workshops That Work
The four workshops of Real® Service are: Real® Service Essentials, Real® Service Engagement, Real® Service Enablers, and Real® Service Exuberance.
Developed by Dr. Peter Cheng, the workshops address the learning needs of service providers at different levels of their service competencies in the organisation. Each of these 2-day workshops builds on the other to provide learners with the competencies that are necessary for delivering Real® Service and making them organisation brand ambassadors.
For learners or organisations on a tight schedule, each of the four workshops also work as stand-alone programmes. Individually, each offers an important skillset that will equip learners to make a significant difference in the lives of their customers.
Our workshops are designed to incorporate a blend of learning methodologies that include varied service concept sharing, experiential activities, business case discussions, the wisdom of crowds, and role simulation to engage the learners.