The content is the “what” of change - meaning the type or substance of change.
A sound reason for the need to change.
The articulation of an ideal and ennobling future state.
Consistency of Change Message
Clear alignment of voices from those leading the change initiative at the highest level.
The conditions in an organisation’s external and internal environments that influence the implementation environment of change.
Addressing Emotional Responses
Actions taken to ease intense emotions and redirect them into positive energy.
Building Trust and Credibility
Establishing the credibility by practising what is being preached, building and developing an atmosphere of trust and mutual respect.
Transformational Change Agent
Leaders of change who have the ability to stimulate creativity and inspire others to work towards the desired change.
This refers to the process of change, or the process of implementing change.
Communicating Change with Your Team
Creating an open channel of communication where a dialogue can occur between change agents and their teams.
Involving and Engaging Your Team
A consultative approach during the change process that leads to empowerment and commitment to change.
Monitoring Change Initiatives
Creating feedback systems to continuously monitor the change, thereby ensuring the stabilisation of new norms