Organisational Success For Personal Success
Combining global and local best practices, the core subsidiaries and affiliates of MSIG Holdings (Asia) Pte. Ltd. across ASEAN and Hong Kong (“MSIG ”) has been providing general insurance solutions for more than 100 years.
Backed by the solid foundation and rich heritage of Mitsui Sumitomo Insurance Company, Limited, an established insurer that has received strong financial ratings from leading rating agencies, including Standard & Poor’s and Moody’s, today MSIG is one of the few foreign-based general insurers to have representation in every ASEAN country, a testament to its strength and reach. MSIG also benefits from being a member of MS&AD Insurance Group – one of the largest general insurance groups in the world.
Being one of the leading insurance providers, MSIG needs seamless synergy among the departments, communicating and cooperating with each other to deliver superior services to its customers. In order to accomplish that, MSIG understands that teamwork, one of its core values, plays a pivotal role in achieving its organisational goals.
During 2013 employee survey, teamwork was identified as one of the areas for improvements. It was also identified and agreed by management that the organisation needed company wide activities to improve teamwork and communication not only within departments but also among different departments in the organisation. An action plan was drawn in 2014 and the journey to achieve “Organisational Success for Personal Success” began. The theme “Organisational Success For Personal Success” was mooted to infuse the key message that personal success is preceded by organisation success and hence all employees in MSIG are encouraged to work as one team contributing to the shared goals the organisation.
PACE AS THE OD PARTNER
When MSIG started looking for an OD partner to help them on this journey, PACE was undoubtedly the first choice and it had previously worked with MSIG Singapore on a company-wide Service Excellence workshops that left positive impression in the minds of MSIG.
Dr. Peter Cheng helmed the Organisation Success For Personal Success workshops with his team of competent facilitators; Jean Lee, Rey Subing Subing, Bryan Chuang along with support from James Wang and PACE CRM. MSIG was taken on journey of learning and deep reflections that resulted in the culture of teamwork being cascaded down from CEO to all the staff in the organisation.
ABOUT THE WORKSHOPS
"My deepest impression that I learnt in this workshop was Helpful Help that Peter mentioned during the workshop. He said that when you need help, you can always ask someone for help but also when you see someone needs help, you should take the initiative and offer them help as well."
— Tan Siew Heng, Assistant Vice President, Human Resources
During the workshops, PACE conducted a collaboration experiential activity called “Broken Squares”. This activity facilitated the staff to reflect on their roles, be mindful of their actions and above all promote the teamwork and team spirit. “Peter related this activity to the actual workplace environment. It made us realise that what we do actually has the impact on the greater, bigger picture. We have got a part to play and we have contribution to the picture. That’s why we mentioned organisation success for personal success. We are here because company is here and one day if the company is no longer here, we will also not be here. ” Said Ms. Tan Siew Heng
Siew Heng added, “My deepest impression that I learnt in this workshop was Helpful Help that Peter mentioned during the workshop. He said that when you need help, you can always ask someone for help but also when you see someone needs help, you should take the initiative and offer them help as well.” As such whenever she and her team is organising events she would ask for help from other departments as well as take the initiative to offer them help when they need it as well. As soon as the workshops over, she sent out messages thanking the volunteers for their help and conveyed the message that “we are one big family”.
She hopes to continue this team spirit and that Helpful Help will be able to cascade down from CEO to all parts of the organisation. In order to build the culture of team spirit, all the new staff are taught about this principle and key points of learning from the workshops, during their inductions.
PARTNERSHIP WITH PACE
Ms. Tan Siew Heng described the whole experience with PACE as “a good experience”. “He [Peter] was very sincere. He put a lot of effort by showing his presence here, not just leaving the work to his people”, cited Siew Heng
The cooperation and synergy between the teams of MSIG and PACE was also seamless. Due to a high level of authenticity and openness between the teams, they not only were able to deliver the workshops successfully but exceeded expectations as well.. All in all, the PACE team was commended for their commitment, professionalism and flexibility in their partnership with MSIG
PACE helped in the sustenance of the learning by summarizing the learning into key points of learning and highlighting some activities that the organisation can implement to reinforce the learning.
Siew Heng described the partnership with as the one based on commitment, feedbacks and communication.
"He [Peter] was very sincere. He put a lot of effort by showing his presence here, not just leaving the work to his people."
— Tan Siew Heng
POST WORKSHOP IMPLEMENTATION
MSIG continues to sustain their organisation development efforts in teamwork building by organizing a committee comprising of representatives from different departments to regularly organize fun group activities that encourage communication and engagement among inter departments while reinforcing the learning from workshops creating team spirit. Staff from different departments take turns in being part of the committee including the CEO. The management team continues to role model the championing teamwork.