As I engage professionals from various industries in my field of work, I began to realise that all of them have asked this question at some point in their career: "How do I influence my boss?"
At the end of the day, when all is said and done, what ultimately makes an organisation truly unique is not its systems, processes, structure, skills, performance or even people, but its culture. Culture dictates how an organisation does things and thereby, determines its operational, tactical and strategic planning, and execution.
How do we measure change? The magnitude of change in an organisation could range from large-scale, like a merger or acquisition, or a smaller-scale one such as an adjustment in task timelines. But another way to look make sense of change could be to look at its “hardware” versus its “heartware".