REAL RESEARCH: THE TANGIBLE VALUE OF EMPATHY
The relationship between interaction skills and employee performance was recently established in a report called “High-Resolution Leadership” published by Development Dimensions International (DDI). From the illustration below, we can tell that Empathy has the greatest influence on overall performance, among the 8 aspects evaluated.
WHAT IS THE RELATIONSHIP BETWEEN EMPATHY AND BUSINESS GROWTH?
As empathy has a positive correlation with job performance, the next question could be, what is the relationship between empathy and business growth? According to a Global Empathy Index cited by Harvard Business Review, an independent consulting firm used over 20 different metrics to calculate the empathy quotient of various global businesses, and this is what was found:
How do you practise empathy in your workplace? We would love to hear about your success and experience in cultivating empathy. Send your stories to connect@ pace-od.com