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A regulatory body improves organizational image and customer perception |
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Results --- Almost all of the staff found that the programs had ‘opened their eyes’ to the notion of customer perception, and the core values articulation and alignment techniques helped them shape the future direction of their organisation. |
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Building leadership capability and reinforcing core values in its Dream Team |
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Results --- Scores from the 360-degree Leadership Practices Inventory (LPI) assessment instrument on the leadership capability of individual Dream Team members improved across-the-board over a 14-month period. |
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A leading service and equipment provider of customer-focused IT and communications solutions provides support for employee performance management and development and company growth |
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Results --- Employees gained greater awareness of personal responsibility and the company believed in the value of training for enhancing effectiveness and efficiency. |
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Staying on top by improving creativity and innovation |
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Results --- Employees reported that the problem-solving skills they had learnt enabled them to think out-of-the-box in solving challenging issues. Quality of inputs by managers on staff performance appraisals was reported to have marked improvement. |
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Managing change by improving performance management |
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Results --- Senior executives, managers and employees were reported to have developed high quality individual performance goals and objective Key Results Areas. |
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Cultivating and developing leaders for future growth |
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Results --- Senior management team from Pfizer Global Manufacturing (PGM) reported greater awareness of their leadership strengths and challenges, and stronger bonding as a team after undergoing The Leadership Challenge® program. |
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The competencies leaders need to excel in the sports medicine and sports science industry |
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Results --- Leaders and staff were more open in challenging ideas, beliefs and practices, and in approaching difficult issues with deeper understanding and resolve through effective listening, which previously had resulted in frustration and conflict. |
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Designing and implementing performance management system which emphasizes people excellence |
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Results --- A higher number of customer compliments was recorded for call centre staff who had performed above expectations after training. |
